Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with all box contents, tags, and in its original packaging. You’ll also need the receipt, proof of purchase, or order details. 

To start a return, you can contact us at hello@valethygienic.com.au. If your return is accepted, we’ll send you a return shipping label, or provide a return shipping address, as well as instructions on how and where to drop off or send your package. DO NOT SEND ANY ITEMS UNTIL WE HAVE CONFIRMED YOUR RETURN REQUEST. Items sent back to us without first requesting a return will not be accepted. The return address is listed here:

Returns Address:
Attn: Valet Hygienic
CCEP Facility
111 Cross Keys Road,
Salisbury, SA 5106, AUSTRALIA


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
If you would like to exchange an item, such as for a different colour or finish, please contact us first at hello@valethygienic.com.au to discuss options before sending any items back to us. 


Restocking fees for change-of-mind returns
A restocking fee of 15% of the item's purchase price applies to eligible change-of-mind returns, to cover the cost of inspection, repackaging, and restocking.

The fee only applies where:

  • The return is a change-of-mind return (e.g. you no longer want the item, ordered the wrong colour/finish, or changed your mind about the product); and
  • The item is returned within 30 days of delivery; and
  • The item is unused, with all box contents, tags, and in its original packaging.

The restocking fee does not apply, and will never be charged, if:

  • The item is faulty, damaged, not as described, or does not do what it is supposed to do; or
  • You are exercising your rights under the Australian Consumer Law (ACL).


Warranty claims
If you are making a claim under our warranty against defects, this is handled separately under our warranty policy here. This is in addition to, and does not affect, your rights under the Australian Consumer Law (ACL).


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with all box contents, tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@valethygienic.com.au.