Warranty Policy

Valet Hygienic Pty Ltd (ABN 36 660 308 261)

This Warranty Policy applies to products purchased on or after 1^st July 2026.

At Valet Hygienic, we're committed to creating high-quality products built to last. We back that commitment with a warranty that reflects the standard we hold ourselves to.

Your rights under the Australian Consumer Law

Nothing in this warranty limits or excludes your rights under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you by this warranty are in addition to any other rights and remedies available to you under the Australian Consumer Law.

What this warranty covers

Valet Hygienic warrants that each Valet toilet brush is free from defects in materials and workmanship for the Warranty Period set out below, when used for its intended purpose and in accordance with any care instructions provided.

This warranty covers:

• Manufacturing defects in materials or workmanship
• Structural failure not caused by misuse, accident, or normal wear and tear

Valet Hygienic reserves the right to supply minor components — including the drip cup and brush bristles — as replacement parts only, rather than replacing the entire product, where this reasonably resolves the defect.

This warranty does not cover:

• Normal wear and tear (e.g. bristle wear from ordinary use)
• Damage caused by misuse, negligence, accident, or use other than for its intended domestic purpose
• Damage caused by unauthorised repair, modification, or improper cleaning/storage
• Products purchased second-hand or from an unauthorised reseller
• Cosmetic changes that do not affect the function of the product

Warranty period

Warranty periods vary depending on whether the product is used in a domestic or commercial setting, and by product category. The Warranty Period runs from the date shown on your proof of purchase.

Domestic use

*The Valet Toilet Brush warranty covers replacement of the product or affected parts only. It does not include repair, refund, labour, shipping, or any other remedy beyond replacement, except where required by your consumer guarantees under the Australian Consumer Law.

Commercial use

"Commercial use" means use in any non-domestic setting, including but not limited to hotels, hospitality, shopping centres rental accommodation, offices, cruise ships, and other business premises.

*The Valet Toilet Brush warranty covers replacement of the product or affected parts only. It does not include repair, refund, labour, shipping, or any other remedy beyond replacement, except where required by your consumer guarantees under the Australian Consumer Law.

Discontinued or unavailable goods

Where the original product, part, or finish is discontinued or otherwise unavailable at the time a valid warranty claim is made, Valet Hygienic may, acting reasonably and using its best knowledge of the product range, replace it with a current or available equivalent that most closely matches the appearance and specifications of the original. This does not affect your rights under the Australian Consumer Law.

Original owner only

This warranty is extended only to the original purchaser of the product and is non-transferable. It does not apply to any subsequent owner, including where the product is resold, gifted, or otherwise transferred after the original purchase. Proof of original purchase (e.g. order confirmation or receipt in the original purchaser's name) is required for any warranty claim.

How to make a claim

Claims for shortages, transit damage, or non-compliance with your order must be made within 14 days of delivery. Warranty claims for a defect that appears later may be made at any time within the applicable Warranty Period.

If you believe your product has a defect covered by this warranty:

1. Contact us at the contact details below.
2. Provide your proof of purchase (order confirmation or receipt), a description of the fault, and photos or video of the issue where possible.
3. We will respond within 10 business days and advise on the next steps, which may include a repair, replacement, or refund.

Valet Hygienic's contact details are as follows:

Australia:
Valet Hygienic Pty Ltd (ABN 36 660 308 261)
Suite 203 / 490 Pacific Hwy, St Leonards NSW 2065
Email: warranty@valethygienic.com.au

Expenses associated with a claim

You will not be charged for a valid warranty claim. If we ask you to return the product to us, we will provide a pre-paid shipping label for you to box and send the item back, or reimburse reasonable postage costs on confirmation that the claim is valid. If an inspection shows the product is not covered by this warranty (e.g. damage from misuse), we may charge you for the cost of return shipping, which we will confirm with you before proceeding.

Our liability

To the extent permitted by law, our obligations under this warranty are limited to the repair or replacement of the defective product or its parts. We are not liable for any damage to surrounding property (such as flooring, fixtures, or fittings) or any other consequential loss arising from a defect in the product, except where such liability cannot be excluded under the Australian Consumer Law.

Changes to this warranty

We may update or amend the terms of this warranty at any time by publishing a revised version on our website. Any changes will not reduce the cover applicable to a product already purchased under an earlier version of this warranty.

Void warranty

This warranty is void if:

• The product has been used for any purpose other than ordinary domestic or commercial toilet cleaning
• The product has been altered, modified, or repaired by anyone other than Valet Hygienic or an authorised representative
• The product has not been installed in accordance with the installation instructions provided
• Damage results from misuse, abuse, neglect, or accident
• The product has been cleaned or stored contrary to the care instructions provided
• The fault arises from normal and reasonable wear and tear (e.g. bristle wear)
• The product was purchased second-hand, from an unauthorised reseller, or without valid proof of original purchase
• Damage is to the finish was caused by adhesives, sealants, chemicals
• Damage to the finish was the result of installation or post-installation use

Business contact details

Valet Hygienic Pty Ltd (ABN: 36 660 308 261)
Address: Suite 203 / 490 Pacific Hwy, St Leonards NSW 2065
Email: warranty@valethygienic.com.au

This warranty is provided in addition to, and does not affect, any consumer guarantees you have under the Australian Consumer Law. If a fault amounts to a major failure, you are entitled to choose a refund or replacement, or to reject the goods and receive a refund, regardless of the terms of this warranty.